Ensure round the clock access for every stakeholder.

A toll-free number can help you bring a paradigm shift in your customer experience by enabling your customers to conveniently reach out to you without any cost

Tata Tele Business Services’ Toll-Free Services are provided on a state-of-the-art and intelligent network with easy to remember 1800 and 1860 number series to the enterprises. With an industry-first SLA commitment and an exclusive self-care portal, our services ensure that enterprises can establish higher service standards and be always accessible to the customers.

Enterprises can use our toll-free number services to enhance their customer service by always staying in touch with their existing customer base and making convenient for the new customers to reach their product/services. It helps businesses maximize the call volume, drive better sales and ROI and improve retention rate. It is the best way to evaluate the effectiveness of the web pages, promotional campaigns, and other marketing strategies taken by the businesses.

Toll Free Services Advantages

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SLA Commitment

Get an industry-first SLA on your TFN

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Instant Access

Provide instant free call access to customers from across locations

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Routing preference

Define, choose and change your routing preferences at any time

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Exclusive self-care portal

Manage your accounts and view reports

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Customer satisfaction

Increase customer satisfaction by ensuring your business is always reachable

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Flexible subscription

Enjoy flexible subscription options from any post-paid wireless or wire-line service

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Analytical reports

Enhance your service delivery through detailed call analysis reports

Toll Free Services Features

  • Cost to customer
  • Cost to company
  • Number series
  • Call hunting on landing numbers
  • Self care portal to manage routing options
  • Online access to Blacklist / Whitelist numbers
  • Channel utilization report
  • Time, Geography and Load based routing
  • Analytical reports
  • Service Level Agreement (SLA)