Improve customer experience with automated call interactivity.

In today’s competitive marketplace, businesses need to make sure their customers are given the best experience when dealing with them. This often involves big investments in IT infrastructure. Not all businesses can afford this. Leasing out infrastructure and services can go a long way in helping business. Our Hosted Interactive Voice Response platform can also significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use.

Advantages

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Cost effective

Low total cost of ownership, since hardware is deployed at our data centres.

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Save cost

No investment in IT management, use of centralized hosting and transfer of calls over internet.

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Real time updates

Real-time monitoring and analyzing call traffic using our comprehensive solution.

Features

  • Number of channels
  • Welcome Message
  • IVR Level 1
  • IVR Level 2 (upto 10 options)
  • Transfer to a group of numbers (upto 3 users / option)
  • Call history reports
  • Voice recording
  • Portal to change termination numbers
  • Option to upload audio prompts
  • Out of Office hours
  • Professionally recorded audio prompts
  • Voicemail
  • Basic API Integration